Refund policy

Thank you for choosing Backwards Universe. We strive to deliver high-quality digital products and an excellent customer experience. Please take a moment to review our return and refund policy.

Refund Policy for Digital Products

Due to the nature of digital products, all sales are considered final once the product has been downloaded or accessed. However, we understand that exceptional circumstances can occur. If you are dissatisfied with your purchase for any reason, we encourage you to reach out to us directly. MiizzaZio@gmail.com or Click on the chat box, this will take you directly to a human, not AI. Thank you for being here, you are incredible!! :D

How to Request a Refund

If you are unhappy with your purchase, please contact us within 14 days of your purchase date by submitting a form on our contact page. Provide the following information to help us resolve the issue promptly:

1. Your name and email address used for the purchase.

2. The title of the digital product you purchased.

3. A brief explanation of the issue or reason for dissatisfaction.

Resolution Process

We take your feedback seriously and will make every effort to address your concerns. Depending on the circumstances, we may offer:

• Assistance in resolving any technical issues.

• A replacement product if applicable.

• A refund if the issue cannot be resolved to your satisfaction.

Important Notes

• Refund requests submitted more than 14 days after the purchase date are not eligible for a refund.

• Refunds are not available for issues related to personal preferences or failure to review the product details prior to purchase.

• We are confident you’ll absolutely love our products, but your satisfaction is our #1 priority.

If you have any questions about our return and refund policy, don’t hesitate to contact us. We’re here to help! MiizzaZio@gmail.com